Driving Business Growth Through Customer–Centricity

Free Download Driving Business Growth Through Customer–Centricity
Released 7/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner + Intermediate | Genre: eLearning | Language: English + srt | Duration: 1h 6m | Size: 187 MB
Customer centricity has become not just a competitive advantage but a necessity for sustainable business success. This course provides an exploration of the journey to restructure a business from being focused solely on products to becoming deeply rooted in customer-centric principles. Instructor Ilenia Vidili emphasizes three main key drivers for a successful customer-centric transformation: leadership commitment, streamlined processes, and employee involvement. Ilenia shares practical strategies and real-world examples, propelling businesses to long-term customer loyalty, stronger competitive advantage, and sustainable business growth.

https://www.linkedin.com/learning/driving-business-growth-through-customer-centricity