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It SupportHelpdesk Fundamentals – Essential Tech To Know!

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Free Download It SupportHelpdesk Fundamentals – Essential Tech To Know!
Published 5/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 17.29 GB | Duration: 11h 52m
Mastering the Core Principles: A Comprehensive Guide to IT Support and HelpDesk Fundamentals

What you'll learn
Master IT support levels for effective troubleshooting
Understand the significance of helpdesk operations
Gain proficiency in computer hardware and software basics
Explore server infrastructure essentials
Learn about cloud technologies and security measures
Develop cybersecurity skills for threat identification and response
Requirements
Possess a foundational understanding of computer usage, including familiarity with common software applications and operating systems
Basic understanding of IT concepts such as hardware components, networking principles, and software functionalities will provide a solid foundation for comprehending the course material
Passion to learn more about technology!
Description
Hi and welcome to this training course as we embark on a journey to IT Mastery, learning about IT Support and Help Desk Fundamentals.In today's technology-driven world, proficiency in IT support and HelpDesk operations is not just a valuable skill – it's essential. Whether you're starting your career or looking to enhance your existing skills, this course is designed to equip you with the knowledge and expertise needed to excel in the field.Throughout this comprehensive training program, you will delve into the core principles and practices of IT support, covering everything from basic computer hardware and software fundamentals to advanced topics such as server administration, networking, virtualization, and cybersecurity.Mastering IT Support LevelsGain a deep understanding of the different support levels – 1, 2, and 3 – and learn how to effectively navigate each level to provide optimal assistance to users.Navigating IT Helpdesk and Service DeskExplore the functions and responsibilities of IT helpdesk and service desk teams, and understand their crucial roles in maintaining efficient IT operations within organizations.Essential Computer FundamentalsFrom the outer components of PCs to the inner workings of laptops and desktops, discover the fundamental elements of computer hardware and software, including PC parts, operating system types, and application management.Server Infrastructure InsightsDive into the world of server infrastructure, exploring physical and virtual server environments, domain management with Active Directory, networking protocols, and the basics of datacenters.Embracing Cloud TechnologiesLearn about the benefits and challenges of cloud computing, including server virtualization, on-premises, cloud, and hybrid infrastructures, as well as cloud security measures.Fortifying Cybersecurity DefensesArm yourself with knowledge about cybersecurity threats, network security devices, malware protection, password security best practices, multi-factor authentication, and essential processes and policies to mitigate risks.Strategies for Disaster Recovery and Data ProtectionUnderstand the importance of backups, backup types, backup software, and disaster recovery plans to safeguard critical data and ensure business continuity.Enhancing Operational EfficiencyExplore the processes and policies integral to IT operations, including helpdesk ticketing systems, onboarding procedures, incident response protocols, security monitoring, and standard operating environment (SOE) development.Whether you're aiming to launch your career in IT support or seeking to advance within your current role, this course provides a comprehensive foundation to help you succeed in today's dynamic IT landscape. Join us on this journey to IT mastery and unlock your full potential in the world of technology.
Overview
Section 1: Introduction
Lecture 1 Intro to Course
Lecture 2 Different IT Support Levels (1, 2, 3)
Lecture 3 IT Helpdesk + Service Desk Overview
Section 2: Computers & Software
Lecture 4 Computers and Software Intro
Lecture 5 PC Parts - Outside
Lecture 6 PC Parts - Inside
Lecture 7 Operating System Types
Lecture 8 Windows vs Mac @ Work
Lecture 9 About the BIOS
Lecture 10 Installing Windows 10 from USB
Lecture 11 Basics of Windows
Lecture 12 Application Management
Lecture 13 Installing and Deleting Apps
Lecture 14 Approved App Lists
Lecture 15 Hardware Drivers
Lecture 16 Troubleshooting - OS, Software, Hardware
Lecture 17 Turning it OFF & ON again
Lecture 18 Computer Names and Naming Conventions
Section 3: Servers & Storage
Lecture 19 Servers and Storage Intro
Lecture 20 What is a Server
Lecture 21 Rack Server vs Desktop
Lecture 22 Physical vs Virtual Server (on Premise)
Lecture 23 Server vs Mainframe vs Supercomputer
Lecture 24 Top Server Functions
Lecture 25 What is a Domain and Active Directory (AD)
Lecture 26 AD Overview
Lecture 27 What is DHCP
Lecture 28 DNS Overview
Lecture 29 How DNS works on Windows Computers
Lecture 30 How To Name Your Servers
Lecture 31 Using Remote Desktop to login to a Server
Lecture 32 Joining Windows to the Domain
Lecture 33 Joining Mac to the Domain
Lecture 34 SAN vs NAS - What's the Difference
Lecture 35 Difference between Traditional RAID
Section 4: Network Management
Lecture 36 Intro to Datacenters and Networks
Lecture 37 What are Datacenters, Server & Comms Rooms
Lecture 38 What is inside a Datacenter
Lecture 39 What are Switches
Lecture 40 What is a Router
Lecture 41 What is a Firewall
Lecture 42 Networking Protocols and Standards
Lecture 43 IP addresses (DHCP vs Static) - Mac & PC
Lecture 44 Office Cabling - Computer to Switch
Lecture 45 Office / Desk Phones
Lecture 46 Printer & MFD Management
Section 5: Virtualization
Lecture 47 Virtualization Intro
Lecture 48 Server Virtualization
Lecture 49 Desktop vs Application vs Server Virtualization
Lecture 50 Last thoughts on Virtualization
Section 6: Cloud
Lecture 51 On-premises, Cloud, Hybrid
Lecture 52 Servers in the Cloud
Lecture 53 Cloud Security
Lecture 54 Staying Safe Online
Lecture 55 Secure Web Browsing
Lecture 56 Microsoft 365 + Final Thoughts on Cloud
Section 7: Backups & DR
Lecture 57 What do we mean by Backups
Lecture 58 Backup Software
Lecture 59 Backup Types (Incremental, Differential, Full)
Lecture 60 Backup Media
Lecture 61 The 3-2-1 Rule
Lecture 62 The Disaster Recover Plan
Section 8: Cybersecurity
Lecture 63 Cyber Intro
Lecture 64 Network Security Devices
Lecture 65 Threat and Attack Types
Lecture 66 Malware
Lecture 67 Phishing
Lecture 68 Social Engineering
Lecture 69 DDoS
Lecture 70 Password Security
Lecture 71 Don't Use These Passwords
Lecture 72 MFA (Multi-Factor Authentication)
Section 9: Processes & Policies
Lecture 73 Processes and Policies Intro
Lecture 74 Helpdesk ticketing system and triage
Lecture 75 Onboarding Process
Lecture 76 The Induction
Lecture 77 Incident Response
Lecture 78 Security Monitoring
Lecture 79 SOE Development
Lecture 80 Log Management
Section 10: What's next??
Lecture 81 What's next??
Individuals aspiring to pursue a career in IT support, helpdesk operations, or related fields,IT professionals seeking to enhance their skills and expand their knowledge in fundamental IT support and helpdesk principles,Students or professionals transitioning into roles that require IT support responsibilities, such as customer service representatives or technical support specialists.
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