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Conflict Resolution And Negotiation Skills For Managers

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Free Download Conflict Resolution And Negotiation Skills For Managers
Published 3/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.11 GB | Duration: 2h 7m
Master conflict resolution and negotiation skills in a step by step approach and become an effective manager

What you'll learn
Learn how to manage conflicts constructively and reach mutually beneficial resolutions.
Develop negotiation strategies and tactics to achieve optimal results in different scenarios.
Enhance your communication skills to foster understanding and build better relationships during conflicts.
Enhance your management skill for better team management, situation handling and task management.
Enhance your efficiency as a manager by showing your competency and excellence as a supervisor
Manage and create an impact about your capability as a leader to establish your importance in the organisation.
Prepare yourself to manage your team more effectively and making them more aligned plus productive.
Requirements
Basic understanding of corporate
Basic understanding or aspiration to know management skill
Description
Description:This course covers strategies and techniques to effectively resolve conflicts and negotiate successful outcomes in various situations. Learn the art of communication, problem-solving, and compromise to navigate conflicts with confidence. The course is designed specifically for the managerial and supervisory role to improve your competence and effectiveness.As a manager, navigating conflicts and negotiations effectively is essential for fostering a harmonious work environment and achieving organizational goals. In this course, you will develop the skills and strategies necessary to address conflicts constructively and negotiate win-win solutions.Throughout this program, you'll explore the following key areas:1. Understanding Conflict: Gain insights into the nature of conflict, its causes, and its impact on individuals and teams. Learn how to recognize different types of conflicts and their underlying sources.2. Conflict Resolution Strategies: Explore various conflict resolution approaches, including collaboration, compromise, accommodation, avoidance, and competition. Develop the ability to select the most appropriate strategy based on the situation and desired outcomes.3. Effective Communication: Enhance your communication skills to facilitate productive dialogue and manage conflicts constructively. Learn techniques for active listening, assertive communication, and reframing to promote understanding and empathy.4. Negotiation Fundamentals: Master the fundamentals of negotiation, including preparation, negotiation tactics, and reaching mutually beneficial agreements. Explore different negotiation styles and learn how to adapt your approach to various scenarios and personalities.5. Conflict Management Techniques: Acquire practical techniques for managing conflicts in the workplace, including de-escalation strategies, mediation, and conflict coaching. Develop the ability to intervene early and prevent conflicts from escalating.6. Ethical Considerations: Understand the ethical implications of conflict resolution and negotiation processes. Learn how to uphold integrity, fairness, and professionalism while navigating challenging situations.7. Case Studies and Role-Playing: Apply theoretical knowledge to real-world scenarios through case studies and role-playing exercises. Practice conflict resolution and negotiation skills in a safe and supportive environment, receiving feedback and guidance from experienced facilitators.By the end of this course, you will emerge as a more confident and effective manager, equipped with the skills and strategies to address conflicts proactively, facilitate constructive dialogue, and negotiate successful outcomes. You'll be ready to lead your team through challenges with resilience, empathy, and professionalism.Key Highlights:Effective conflict resolution methodsNegotiation tactics for successful outcomesImproving communication skillsStrategies for problem-solvingTechniques for compromise and collaborationKey Learning:Enhanced Conflict Resolution SkillEffective Negotiation TechniquesImproved Communication StrategiesBetter Management SkillBetter Managerial SkillBetter Leadership SkillTeam Management SkillModule 1: Introduction to Conflict Resolution and Negotiation1.1: Negotiation1.2: Importance in Professional Settings1.3: ConclusionModule 2: Understanding Conflict2.1: Types of Conflict2.2: Causes of Conflict2.3: Conflict Styles2.4: Conflict Responses2.5: Choosing Effective Conflict Styles and Responses2.6: ConclusionModule 3: Conflict Resolution Models3.1: Thomas-Kilmann Conflict Mode Instrument3.2: Interest-Based Relational (IBR) Conflict Resolution Model3.3: Win-Win Negotiation Model3.4: Conflict Transformation Model3.5: Four-Step Conflict Resolution Model3.6: Steps in Collaborative Problem-Solving3.7: Strategies for Effective Collaborative Problem-Solving3.8: Benefits of Collaborative Problem-Solving3.9: ConclusionModule 4: Communication Skills for Conflict Resolution4.1: ConclusionModule 5: Conflict Management Strategies5.1: ConclusionModule 6: Negotiation Strategies and Techniques6.1: Post-Negotiation Follow-Up6.2: ConclusionModule 7: Power Dynamics in Negotiation7.1: Strategies for Managing Power Dynamics7.2: ConclusionModule 8: Ethical Considerations in Negotiation8.1: ConclusionModule 9: Cross-Cultural Negotiation9.1: ConclusionModule 10: Mediation and Alternative Dispute Resolution10.1: ConclusionModule 11: Conflict Resolution in Teams and Organizations11.1: ConclusionModule 12: Real-World Applications and Case Studies12.1: ConclusionConflict Resolution and Negotiation Strategies: A Case Study AnalysisConflict Resolution and Negotiation assessmentConflict Resolution and Negotiation case studies
Overview
Section 1: Module 1: Introduction to Conflict Resolution and Negotiation
Lecture 1 Introduction to Conflict Resolution and Negotiation
Lecture 2 Negotiation
Lecture 3 Importance in Professional Settings
Lecture 4 Conclusion
Section 2: Module 2: Understanding Conflict
Lecture 5 Understanding Conflict
Lecture 6 Types of Conflict
Lecture 7 Causes of Conflict
Lecture 8 Conflict Styles
Lecture 9 Conflict Responses
Lecture 10 Choosing Effective Conflict Styles and Responses
Lecture 11 Conclusion
Section 3: Module 3: Conflict Resolution Models
Lecture 12 Conflict Resolution Models
Lecture 13 Thomas-Kilmann Conflict Mode Instrument
Lecture 14 Interest-Based Relational (IBR) Conflict Resolution Model
Lecture 15 Win-Win Negotiation Model
Lecture 16 Conflict Transformation Model
Lecture 17 Four-Step Conflict Resolution Model
Lecture 18 Steps in Collaborative Problem-Solving
Lecture 19 Strategies for Effective Collaborative Problem-Solving
Lecture 20 Benefits of Collaborative Problem-Solving
Lecture 21 Conclusion
Section 4: Module 4: Communication Skills for Conflict Resolution
Lecture 22 Communication Skills for Conflict Resolution
Lecture 23 Conclusion of Communication Skill
Section 5: Module 5: Conflict Management Strategies
Lecture 24 Conflict Management Strategies
Lecture 25 Conclusion of Conflict Management Strategies
Section 6: Module 6: Negotiation Strategies and Techniques
Lecture 26 Negotiation Strategies and Techniques
Lecture 27 Post-Negotiation Follow-Up
Lecture 28 Conclusion of Negotiation Strategies and Techniques
Section 7: Module 7: Power Dynamics in Negotiation
Lecture 29 Power Dynamics in Negotiation
Lecture 30 Strategies for Managing Power Dynamics
Lecture 31 Conclusion of Power Dynamics in Negotiation
Section 8: Module 8: Ethical Considerations in Negotiation
Lecture 32 Ethical Considerations in Negotiation
Lecture 33 Conclusion of Ethical Considerations in Negotiation
Section 9: Module 9: Cross-Cultural Negotiation
Lecture 34 Cross-Cultural Negotiation
Lecture 35 Conclusion of Cross-Cultural Negotiation
Section 10: Module 10: Mediation and Alternative Dispute Resolution
Lecture 36 Mediation and Alternative Dispute Resolution
Lecture 37 Conclusion of Mediation and Alternative Dispute Resolution
Section 11: Module 11: Conflict Resolution in Teams and Organizations
Lecture 38 Conflict Resolution in Teams and Organizations
Lecture 39 Conclusion of Conflict Resolution in Teams and Organizations
Section 12: Module 12: Real-World Applications and Case Studies
Lecture 40 Real-World Applications and Case Studies
Lecture 41 Conclusion of Real-World Applications and Case Studies
Lecture 42 Conflict Resolution and Negotiation Strategies: A Case Study Analysis
Lecture 43 Conflict Resolution and Negotiation assessment
Lecture 44 Conflict Resolution and Negotiation case studies
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